SUBJECTIVITY AND TECHNOLOGY IN
WORK OF TECHNICIANS IN PERIODICAL
TECHNICAL INSPECTION STATIONS

Nikša Dubreta1 and
Iva Mikulić2

1University of Zagreb, Faculty of Mechanical Engineering & Naval Architecture
  Zagreb, Croatia
2Centre for Vehicles of Croatia
  Zagreb, Croatia
INDECS 17(3-B), 640-658, 2019
DOI 10.7906/indecs.17.3.18
Full text available here.
 

Received: 5th June 2019.
Accepted: 26th July 2019.
Regular article

ABSTRACT

The article deals with the subjectivity-technology theme and is based on qualitative study of technologically highly mediated technicians' work in two stations for periodical technical inspection of vehicles in Croatia. Specifically, it is studied how supervisors for periodical technical inspection of vehicles interpret the place and importance of their subjective judgements in contrast to technologically driven advancement of devices they use in everyday work activities. The main concepts guiding the analysis stems from the organizational research on work and technology according to which human beings act toward things on the basis of the meanings that things have for them. Other concepts included structural aspect of technicians' professional identity and work autonomy, organizational contingencies and social interactions as integral part of technical work.

Four descriptively based themes emerged through the procedure of summing up the findings. They suggest strong and enduring intertwining of human factor and technology in contingent organizational context. Findings suggest that subjective judgements are regarded as necessary human activity permanently related to simultaneous use of devices in the process of inspection where recognizing complex task related appearances, and spotting unusual events are integral part of work. Finally, interactional patterns suggested communications as the integral part of the job, often as the most difficult, stressful but simultaneously indispensable condition for work to be done correctly.

KEY WORDS
subjective judgements, devices, technicians, communications

CLASSIFICATION
JEL:L84


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