COMPARISON OF DIFFERENT
SIMULATIONS METHODS IN CASE
OF SERVICE-PROVIDING COMPANIES
Biserka Runje1, Elizabeta Krstić Vukelja2 and Amalija Horvatić1
1University of Zagreb - Faculty of Mechanical Engineering and Naval ArchitectureZagreb, Croatia
2University of Zagreb - School of Dental Medicine
Zagreb, Croatia
| INDECS 13(3), 472-478, 2015 DOI 10.7906/indecs.13.3.11 Full text available here. |
Received: 7 February 2015 |
ABSTRACT
Optimal functioning of a market oriented company, in particular the service providing company, is
an important example of optimisation of actions within the context of complex environment. In this article we discuss the prospective
approach to represent reliably the quality dynamics of such a company, in order to contribute to possible future its quality
management.
The agent-based modelling is extracted, among the set of modelling methods, to serve as a frame for representing
the generic service providing company and to analyse its dynamics with emphasis on extracting the quality dynamics.
KEY WORDS
agent based modelling, service providing company, simulation modelling
CLASSIFICATION
JEL: C63, D21, L22
PACS: 89.65.Gh